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Customer Support

If you need any assistance, we’re here to help. You can use the form below to send us a message, or speak with us via live chat. On mobile, simply tap the chat icon in the bottom right corner. On desktop, select the live chat option on the right-hand side. During busy periods, live chat responses may take a little longer. If you leave your name and email, we’ll get back to you shortly.

Important Read 

Our reply may land in your junk or spam folder. Please check there and add us as a safe sender to receive future emails in your inbox. If you’re unsure how to do this, follow these steps: Go to your Junk or Spam folder, open our email, then tap the three dots in the top corner and select “Not Junk.” In some cases, you may also see an option to add us as a safe sender. Once done, future emails from us will arrive directly in your inbox so you don’t miss our response.

Send us a message
 and we’ll get back to you shortly.

Customer Suport
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Hassle-Free Warranty

No forms. No registration. No complications.

We’ve removed all the unnecessary steps to make things simple for you.

If you ever need help with your tent or have any issues, all we ask for is your Order ID.

You're tent is covered for four months.

How to Find Your Order ID

Open the Amazon app and follow these steps:

  1. Tap the menu (3 lines) in the bottom right corner

  2. Go to Your Orders

  3. Select your tent order

  4. Scroll down to Order Info

  5. Tap View Order Details

  6. Your Order ID will be shown at the top

Simply copy it and send it to us.

How to Contact Us For Warranty

Use the Customer Support Contact Form and:

  • Enter your Order ID as the subject

  • Write your message clearly

Or speak to us via Live Chat for quicker support. There may be delays during busy periods.

Response Time

During busy periods, replies may take a little longer.
Even on live chat, there may be a short delay, but we will always get back to you as soon as possible.

Warranty
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Help Us Improve

Help us improve. Your honest feedback means a lot to us.
If you’ve used your tent, we’d really appreciate you sharing your experience.
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Help us improve

Help Us Improve

Where do we need to improve?
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